Refund policy

Last updated: August 22, 2026

We want your Gunflint Trail Jam order to arrive exactly as it should. Because our jams, syrups, and other food products are consumable goods, however, we cannot accept returns or exchanges.

Please review the policy below before placing your order.

Food Products Are Final Sale

All food product sales are final. We do not accept returns or exchanges on jams, syrups, or other consumable products.

This policy applies whether a product is opened or unopened.

For food safety, sanitation, and product-integrity reasons, products that have left our control cannot be returned to inventory or resold.

If you simply change your mind, order the wrong flavor, purchase too much, or decide you no longer want the product, we are unable to accept a return, exchange the product, or issue a refund.

This does not affect your rights if an order arrives damaged, defective, incorrect, unsafe, or otherwise qualifies for a remedy under applicable law.

Damaged or Broken Products

We pack our glass jars and bottles carefully, but occasionally a shipment may be damaged in transit.

If a product arrives:

broken
cracked
leaking
unsealed
materially damaged
otherwise compromised in a way that may affect product safety,

do not consume the product.

Please contact us at orders@gunflinttrailjam.com within 7 days of delivery and include:

your order number
a brief description of the problem
photographs of the damaged product
photographs of the shipping box and interior packaging
a photograph of the shipping label if requested

Please keep the product, shipping box, and packaging until we have reviewed your claim or told you that they may be discarded.

Once we have reviewed the issue, we may, as appropriate, offer a replacement, refund, or other remedy.

Wrong Product Received

If we shipped you a product different from the product shown on your order confirmation, please contact us at orders@gunflinttrailjam.com within 7 days of delivery.

Include your order number and a photograph of the product you received.

If we confirm that we made a fulfillment error, we will work with you to correct it at no additional cost.

Because the product is food, we generally will not ask you to ship an incorrectly delivered food product back to us unless we specifically provide instructions to do so.

Missing Items

If an item from your order is missing, contact us at orders@gunflinttrailjam.com within 7 days of delivery.

Please include your order number and identify the missing item.

We may review fulfillment records, shipment weight, packaging information, carrier records, or other available information before approving a claim.

If we determine that an item was omitted from your shipment, we may send a replacement or issue an appropriate refund.

Product Quality or Food Safety Concerns

If you believe a product you received may be spoiled, contaminated, incorrectly sealed, mislabeled, or otherwise unsafe to consume, do not consume it.

Please provide:

your order number
the product name and flavor
a description of the issue
photographs of the product and packaging
the lot, batch, best-by, or other identifying information printed on the container, if available
any other information reasonably requested so we can investigate
Please retain the product and its packaging until we provide further instructions.

Natural variations in fruit color, flavor, texture, thickness, consistency, or appearance may occur between batches and do not by themselves mean that a product is defective.

Packages Marked Delivered

If carrier tracking shows your package as delivered but you cannot locate it, please first:

check the delivery location and surrounding area
check with other household members
check with neighbors, front desk staff, or building management when applicable
contact the carrier for additional delivery information
If the package still cannot be located, contact us at orders@gunflinttrailjam.com.

A carrier delivery scan does not automatically entitle an order to a refund or replacement. We will review the circumstances of the shipment and may work with the carrier to investigate the delivery.

For more information, please review our Shipping Policy.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

If an order is delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete shipping address, we are not obligated to issue a refund or replacement except where required by law.

If you notice an address mistake after placing your order, contact us immediately. We will make a reasonable effort to update it before fulfillment, but changes cannot be guaranteed after an order has begun processing or has shipped.

Order Cancellations and Changes

We begin processing orders as quickly as possible.

If you need to cancel or modify an order, contact orders@gunflinttrailjam.com as soon as possible.

We cannot guarantee that changes or cancellations can be made once an order has entered fulfillment.

If we are able to cancel an order before it has been fulfilled, we will refund the applicable canceled amount to the original payment method.

Once an order has shipped, it cannot be canceled and food products cannot be returned.

Refunds

If we approve a refund, it will generally be issued to the original payment method used for the purchase.

We will initiate an approved refund as soon as reasonably practical. Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

Shipping charges are generally non-refundable unless:

we shipped the wrong product
the order was damaged or lost under circumstances for which we approve reimbursement
we cancel the order before shipment
a refund of shipping charges is otherwise required by law

We do not provide cash refunds for purchases made using a credit card, digital wallet, gift card, or other non-cash payment method.

Sale and Promotional Items

Food products purchased on sale, with a discount code, as part of a promotion, or at a reduced price remain subject to the same final sale policy.

Discounted food products cannot be returned or exchanged.

If a promotional product arrives damaged, defective, incorrect, or unsafe, please contact us using the procedures above.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

Orders purchased using a gift card remain subject to this Refund Policy.

If an approved refund relates to a purchase made with a gift card, the refund may be returned to the original gift card or other original payment method, as applicable.

Retail Purchases Made Somewhere Else

If you purchased Gunflint Trail Jam products from a grocery store, gift shop, market, specialty retailer, or another third-party seller, the purchase is subject to that retailer's return and refund policies.

Please contact the retailer where the product was purchased.

Our online Refund Policy applies only to purchases made directly through the Gunflint Trail Jam website unless we expressly state otherwise.

Abuse of Refund or Replacement Requests

We reserve the right, to the extent permitted by law, to deny a refund, replacement, credit, or other accommodation when we reasonably determine that a claim is fraudulent, abusive, materially inaccurate, duplicative, or otherwise inconsistent with this policy.

We may limit or refuse future orders from customers who engage in fraudulent or abusive claims or other misuse of our policies.

Nothing in this section limits rights or remedies that cannot lawfully be waived.

Questions or Problems With an Order

Something genuinely went wrong? Send us a note and we'll take a look.

Gunflint Trail Jam
Email: orders@gunflinttrailjam.com

Please include your order number whenever possible so we can find your order quickly.

Nothing in this Refund Policy limits any rights or remedies available to consumers that cannot be waived under applicable law.