Shipping policy

Last updated: August 22, 2026

We pack and ship our jams and syrups from Minnesota and do our best to get every order headed your way safely and promptly.

Below you’ll find the details on where we ship, how rates are calculated, and what to do if something doesn’t arrive as expected.

Where We Ship

At this time, Gunflint Trail Jam ships within the United States.

International shipping is not currently available through our online store. If that changes, available destinations and shipping options will appear during checkout.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as:

  • your delivery address;

  • the size and weight of your order; and

  • the shipping service available for your destination.

We currently offer UPS Ground for domestic orders.

The shipping cost displayed at checkout is the shipping charge applicable to your order at the time it is placed.

Processing and Transit Times

Orders must be processed and packed before they are transferred to the carrier.

Any transit time displayed at checkout is an estimate provided by the shipping carrier and begins after the carrier receives your package. Transit estimates do not include our order-processing time.

Delivery dates and transit times are not guaranteed.

Carrier delays may occur due to weather, holidays, seasonal shipping volume, transportation disruptions, natural disasters, or other circumstances outside our control.

Order Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Please allow time for the carrier to scan your package after a shipping label has been created. Tracking information may not update immediately.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

If you notice an address error after ordering, contact us as soon as possible at orders@gunflinttrailjam.com. We’ll make a reasonable effort to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to the carrier.

Gunflint Trail Jam is not responsible for delivery delays, failed deliveries, returned packages, or lost shipments caused by an incorrect or incomplete address provided by the customer.

If an order is returned to us because the address provided was incorrect, incomplete, undeliverable, or the shipment was refused or not collected, additional shipping charges may apply if the order is eligible to be reshipped.

Delivered but Can’t Find Your Package?

If your tracking information shows that your package was delivered but you cannot locate it, please first:

  • check around the delivery location;

  • check with other members of your household;

  • check with neighbors or building management, if applicable; and

  • contact UPS for additional delivery information.

Carrier tracking may occasionally show a package as delivered shortly before the package actually arrives.

If you still cannot locate your shipment, contact us at orders@gunflinttrailjam.com and we’ll help determine the appropriate next step.

A carrier delivery scan does not automatically guarantee replacement or refund eligibility. Claims are reviewed based on the circumstances of the shipment and applicable carrier procedures.

Lost Packages

If a shipment appears to be lost in transit, please contact us so we can review the tracking information and, when appropriate, open a claim with the carrier.

We may ask you to allow the carrier a reasonable amount of time to investigate a missing shipment before a replacement or refund is considered.

Any replacement or refund is subject to the circumstances of the shipment, applicable carrier policies, our Refund Policy, and applicable law.

Damaged Shipments

Glass jars and bottles are packed with care, but damage can occasionally happen during shipment.

If your order arrives damaged, please contact us promptly at orders@gunflinttrailjam.com.

Please include:

  • your order number;

  • a description of the damage;

  • photos of the damaged product;

  • photos of the shipping box and packaging; and

  • the shipping label, if requested.

Please do not consume any food product if the container is broken, leaking, unsealed, visibly compromised, or appears unsafe.

We may request that damaged products and packaging be retained while we evaluate the claim or work with the shipping carrier.

Approved damaged-shipment claims may be resolved through a replacement, refund, or other appropriate remedy at our discretion and as required by applicable law.

Weather and Temperature

Our products may travel through a range of temperatures while in transit.

Customers are responsible for retrieving delivered packages promptly and storing products according to the instructions on the product packaging.

We are not responsible for product damage caused solely by a package being left outdoors or otherwise exposed after confirmed delivery where the package was delivered to the address provided by the customer, except where required by law.

If you believe a product arrived unsafe or materially damaged because of shipping conditions, please do not consume it and contact us.

Shipping Delays

Once an order has been transferred to the carrier, shipment movement and final delivery are largely outside our control.

Gunflint Trail Jam is not responsible for carrier delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, service interruptions, labor disruptions, transportation delays, government action, or unusually high shipping volume.

We’ll still do our best to help if something goes sideways along the way.

Order Changes and Cancellations

We may begin processing orders shortly after they are submitted.

If you need to change or cancel an order, contact us as soon as possible at orders@gunflinttrailjam.com.

We cannot guarantee that an order can be changed or canceled after it has entered fulfillment.

Returns and Refunds

Shipping-related refunds, returns, replacements, and exchanges are also subject to our Refund Policy.

Original shipping charges are non-refundable except where stated in our Refund Policy or required by applicable law.

Questions?

If you have a question about an order or shipment, send us a note at:

Gunflint Trail Jam
Email: orders@gunflinttrailjam.com

Please include your order number whenever possible so we can find your order quickly.